Your Privacy is Important to Us

At the Trust, we recognize privacy and confidentiality are important issues for members. Whether information is being exchanged by mail, telephone, or our website, our goal is to keep your personal information secure. We realize our members are concerned about information collected and used.

Privacy Documents

Notice of Privacy Practices (Opens in new window)

Participant Right to Access Protected Health Information (Opens in new window)

Privacy Notice

Our Privacy and Confidentiality Policy

Anonymous Browsing

You can access and browse the Trust website without telling us who you are or revealing any information about yourself, including your e-mail address. Our Internet systems only collect information that allows them to communicate with your computer. No personally identifiable information is collected.

This information is general in nature—for example, the number of people that have visited our site, average time spent in any given section, page views, and other general statistics about our site visitors. We use this data to monitor site performance and to make the site easier and more convenient to use.


This website contains links to other sites. Please be aware that the Trust is not responsible for the privacy practices of other sites. We encourage our customers to read the privacy statements of each website that collects personally identifiable information. Our privacy statement applies solely to information we collect.


If you correspond via email with a Trust Employee, DO NOT send any personal health information or your subscriber number in your message. E-mail is NOT a secure method for sending personal information. Alternatively, you can send correspondence securely to us by using the US Postal Service, fax, or our Secure Upload feature on our website.

Confidential Information

To perform their duties, Trust workforce members handle confidential information received by mail, telephone, fax, secure upload, or email on a daily basis. Our workforce members are trained to maintain the confidentiality of that information. We abide by all state and federal laws applicable to the information we handle. Workforce members who misuse an individual's personal information are subject to disciplinary action.

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