Your Privacy is Important to Us

At the Trust, we recognize privacy and confidentiality are important issues for members. Whether information is being exchanged by mail, telephone, or our website, our goal is to keep your personal information secure. We realize our members are concerned about information collected and used.

Privacy Documents

Notice of Privacy Practices (Opens in new window)

Participant Right to Access Protected Health Information (Opens in new window)

Privacy Notice

Our Privacy and Confidentiality Policy

Anonymous Browsing

You can access and browse the Trust website without telling us who you are or revealing any information about yourself, including your e-mail address. Our Internet systems only collect information that allows them to communicate with your computer. No personally identifiable information is collected.

This information is general in nature—for example, the number of people that have visited our site, average time spent in any given section, page views, and other general statistics about our site visitors. We use this data to monitor site performance and to make the site easier and more convenient to use.


This website contains links to other sites. Please be aware that the Trust is not responsible for the privacy practices of other sites. We encourage our customers to read the privacy statements of each website that collects personally identifiable information. Our privacy statement applies solely to the information we collect.

Browsing Information Cookies

When you access this website, our servers automatically record information that your browser provides. This may include, among other data, your Internet Protocol (IP) address, browser type, device identifiers and location, the date and time of your access, web pages visited, files accessed, and other information of this nature. We do not link IP addresses to any personally identifiable information. This means that user sessions will be tracked, but the users will remain anonymous.  Logs of IP addresses are retained on a temporary basis, and then deleted from our system.

This website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). Google Analytics uses cookies to collect information that assists us in better understanding our site visitors, such as how often users visit this site, what pages they visit, and what sites refer visitors to the Forum. Cookies are small files that are stored on your computer (unless you block them), which will be read each time you visit the site. Cookies do not themselves contain any personal information. We use cookies to understand and save your preferences for future visits and compile aggregate data about site traffic and site interaction so that we can offer better site experiences and tools in the future. Google Analytics collects the IP address assigned to you on the date you visit this site, rather than your name or other identifying information. We do not combine the information collected through the use of Google Analytics with personally identifiable information. Google’s ability to use and share information collected by Google Analytics about your visits to this site is restricted by the Google Analytics Terms of Service, available at


If you correspond via email with a Trust Employee, DO NOT send any personal health information or your subscriber number in your message. E-mail is NOT a secure method for sending personal information. Alternatively, you can send correspondence securely to us by using the US Postal Service, fax, or our Secure Upload feature on our website.

Confidential Information

To perform their duties, Trust workforce members handle confidential information received by mail, telephone, fax, secure upload, or email on a daily basis. Our workforce members are trained to maintain the confidentiality of that information. We abide by all state and federal laws applicable to the information we handle. Workforce members who misuse an individual's personal information are subject to disciplinary action.

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